At Numeros Motors Private Limited, we strive to ensure your complete satisfaction with your purchase of our electric scooters. If, for any reason, you are not entirely satisfied with your purchase, we offer a transparent and fair return and refund policy. Please take a moment to review our refund policy outlined below.

1. Returns and Refunds Eligibility:

We accept returns and process refunds under the following circumstances:

• Manufacturing Defects: In case the electric scooter you received has a manufacturing defect or has arrived damaged, you are eligible for a return and full refund within [14] days from the date of delivery.
• Incorrect Product: In case you receive a product that is different from the one you ordered, we will arrange for a return and offer a full refund or exchange.

2. Return Procedure:

To initiate a return, please follow the following steps:

• Contact our customer support team at [Customer Support Email or Phone Number] within [7] days of receiving the product to report the issue.
• Provide your order number, description of the problem, and any relevant photos.
• Our customer support team will guide you through the return process and provide you with a return authorization.

3. Refund Process:

After we receive and inspect the returned product, the process of refund will be as follows:

• For manufacturing defects or damaged products, a full refund will be issued to the original payment method used for the purchase.
• Refunds are typically processed within [14] business days after we receive the returned product.

4. Non-Refundable Items:

Please note that the following items are not eligible for return or refund:

• Products that show signs of wear and tear beyond normal usage.
• Products damaged due to misuse, abuse, or negligence.

5. Shipping Costs:

In case you are eligible for a return due to manufacturing defects or incorrect products, we will cover the return shipping costs. However, if the return is initiated for reasons other than the above, the customer shall be responsible for the return shipping costs.

6. Customer Responsibilities:

To ensure a smooth return and refund process, customers shall be responsible for:

• Returning the product in its original packaging with all accessories and manuals.
• Providing accurate and complete information to our customer support team about the returned product.
• Following our return procedure and timeline.

7. Contact Us:

If you have any questions or concerns about our refund policy, please feel free to contact our customer support team at [Customer Support Email or Phone Number]. We are here to assist you.

8. Changes to this Refund Policy

• We may update this Refund Policy from time to time. The “Last Updated” date at the beginning of the policy indicates when the latest changes were made. Your continued use of the Website after any changes indicates your acceptance of the updated policy.
• Please carefully read and understand our refund policy before making a purchase. By purchasing from [Numeros Motors Pvt. Ltd], you acknowledge and agree to comply with the terms outlined in this policy.

Thank you for choosing [Numeros Motors Pvt. Ltd]. We truly appreciate your business and look forward to serving you again.